Help

Shipping

How much does it cost to ship international?

$15-$40 dollars depending on the item. Shipping is done via USPS and takes between 1 to 4 weeks to arrive at most locations.

You can get the exact rate in the checkout form (before you submit your order).

As a note, import fees and duties are not included in the shipping charges. In addtion all packages are declared at full retail value including promotional and sales items.

How long does it take to ship?

Depending on when you placed the order, it might take up to 1-3 business days before your order gets shipped. Note: our warehouse is closed on the weekends and on U.S. Holidays.

Expedited orders need to be placed before 2:00 pm PST in order to go out the same day, otherwise will ship the following business day.

USA: Once your item is shipped you will receive a tracking number and you can track your order online.

International: In most cases it takes from 1-4 weeks. As we ship via USPS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by county depending on the efficiency and expediency of your postal service.


General

What is your return policy?

Buying from metrans.com is a risk-free endeavor. If you aren't completely satisfied with your purchase, you can return it within 30 days, no questions asked. We'll pay the return shipping (if you are in the U.S.) and give you a full refund, including your original ground shipping costs (unfortunately, we are unable to cover expedited or international shipping costs back to us.)

Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

My credit/debit card was charged and I don't have an order number?

We only charge your credit card when we actually ship the item. What you are seeing are pending charges/authorizations to verify that funds are available. If we don't receive the order for some reason or if no order has been shipped by us, they typically fall off within 7 business days (times may vary by bank).

Please note that we cannot "remove" these authorizations, that must be done by your bank.

Can you send me product for reviews?

No. We are not able to accommodate product review requests due to limited inventory. The majority of reviews that we do see of our products have been purchased by the users themselves.